» Customer Service Team
Customer Service Team
Our customer service team goes right to the top!
George Henning — President
(613) 736-5665 ext.237
George Henning joined OCM Manufacturing in 1995 and has seen the company through lead-free implementation, ISO 9001 registration, implementation of a new ERP system, and several production automation upgrades.
Prior to joining OCM, George worked for Celestica Inc., a Tier-1 global electronics manufacturing services (EMS) provider. He is a graduate of the Electronics Engineering Technology program at Georgian College and received an MBA from Queen’s University.
George enjoys skiing in the winter and golf in the summer. He plans to restore a vintage wooden boat, a Peterborough Speedster Cedar Strip, hopefully before retirement. He enjoys spending time with his daughter, Madeline.
Arlene Sugrue — Director of Business Development
613-736-5665 ext 273
Arlene Sugrue is responsible for identifying and developing new customer business and for maintaining strong customer relationships. With more than 25 years of experience in the high-tech and manufacturing industries, Arlene offers OCM customers extensive product and service knowledge, as well as a thorough understanding of the business of manufacturing.
Prior to OCM, she spent 14 years at Arrow Electronics, where she supported engineers and engineering groups on new design cycles, identified procurement needs and provided supply chain strategies. She has also held roles in purchasing and distribution. Sugrue is working towards certification from the Purchasing Management Association of Canada (PMAC).
Arlene values time with her family, golfing, reading, and taking long drives in her 350Z Nissan.
Steven Woodard — Program Manager
(613) 736-5665 x. 274
Steven Woodard, CEPM, joined OCM in 1998. As Program Manager, Steven oversees client projects and programs, and designs strategies for new business development. Steven focuses on working closely with customers to create unique solutions for their needs.
Prior to OCM, Steven worked as a customer service representative at several local mid-market businesses. Steven actively upgrades his skills and received his certification as an EMS Program Manager from IPC.
When he’s not helping OCM customers meet their goals, Steven can likely be found playing just about any sport, including one of his favourite – golf. He loves to spend time with his family camping, fishing or swimming during the summer months and playing hockey, cross-country skiing or tobogganing during the long winter months. He is also a volunteer coach during the summer with the Gloucester Hornets youth soccer league.
Frank Scharfe — Program Manager
(613) 736-5665 x. 285
Frank Scharfe joined OCM Manufacturing in 2013. As Program Manager, Frank oversees client projects and programs from start-up through delivery and beyond, and works with customers on business planning.
Prior to OCM, Frank was a Program Manager at Artaflex/Adeptron. With more than 30 years in the CAD industry, Frank is also intimately familiar with electronic design, circuit layout, and all aspects of the manufacturing process. He is able to read, understand, and dissect the complex data in design packages to extract and distribute relevant information to key project stakeholders.
Frank received his Electronics Technician diploma from Algonquin College.
In his leisure time, Frank is an avid hockey player and coach who also enjoys camping, fishing, swimming, cars, outboards, and bicycles.
Laura Steinke — Program Manager
(613) 736-5665 x. 272
Laura Steinke is the newest member to the OCM Customer Service Team as a Program Manager. Laura has been involved in the contract manufacturing industry for 18+ years and has experienced many of the different roles involved in the business, from shop floor, documentation and QA, to Program Management (for the last 12+years). She is as comfortable with products that involve simple cable harnesses and circuit boards to complex multi-level box builds. She brings to OCM a diverse knowledge of the requirements involved in managing a project, from the initial quotation stage all the way to final shipment.
When Laura is not working, she can usually be found tending to gardens and landscaping, or relaxing outside with a cup of coffee (or two) with her family and pets. The exception to this is winter, when she prefers to hibernate with the warmth of a fireplace.