OCM Enhances Customer Service with Manager Certification; Bilingual Service
Certified EMS Program Managers (CEPM) and new bilingual Program Manager provide superior service to OCM customers.
Contract electronics manufacturer OCM Manufacturing has announced the hiring of Jed Ferguson as its newest Program Manager, providing OCM customers with service in both English and French. In addition, the Ottawa based contract manufacturer’s two most senior Program Managers have received certification from the IPC – Association Connecting Electronics Industries.
Jed Ferguson joins the OCM team today after working as an Account Manager for several contract manufacturers and manufacturer’s representatives. Jed provides service to OCM customers in both official languages and he will be working closely with Quebec-based OCM customers.
Steven Woodard, OCM Program Manager since 1998, and Jamie Barnhardt, OCM Program Manager since 2000 now each carry the IPC’s official “CEPM” designation.
The IPC certification program trains Program Managers in the electronics manufacturing industry in operations management, finance management, contract management, time management, and leadership skills. The EMS Leadership component was co-developed and is taught by Penn State University. To become certified, students must demonstrate numerous years of work experience in both EMS industry and in Program Management, and must pass a certification exam with a minimum score of 73%.
“We are always looking for ways to improve our processes and customer service, and investing in the training and certification of our Program Managers is part of that commitment,” said George Henning, OCM’s VP Manufacturing. “We are pleased and proud – but not surprised – that both Steven and Jamie obtained their CEPM designations with scores much higher than the required minimum.”
The IPC is a global trade association representing all facets of the industry, including design, printed circuit board manufacturing and electronics assembly.
About OCM Manufacturing
Founded in 1988, OCM Manufacturing is an Ottawa based company that specializes in contract electronics manufacturing for small and medium size companies. The company specializes in printed circuit board (PCB) assembly and test services with full system assembly and test capabilities and a complete suite of warranty administration, field return servicing and other after market services. OCM is ISO 9001:2000 registered.